Frequently Asked Questions

Find clear answers to common questions about our cloud telephony platform, priority routing hierarchy, Twilio number purchasing, stereo recordings, and regulatory KYC verification.

Each inbound campaign allows you to configure multiple destination nodes. Priority Order dictates sequence (Priority 1 is attempted first). When nodes share the same priority, the Weightage number determines distribution ranking: a lower weightage (e.g. 0) takes precedence over higher values (e.g. 1). Nodes with identical weightage distribute calls in an equal round-robin pattern.

Still have technical or carrier routing questions?

Our telecommunications support team is available 24/7 to assist with SIP trunk configurations and number porting.

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