Privacy Policy & Data Governance

TelTalker is committed to safeguarding corporate identity, voice call streams, Call Detail Records (CDRs), and communications telemetry with carrier-grade encryption and rigorous regulatory adherence.

Effective Date: October 14, 2026•Version: 2.4.1 (Carrier Edition)

Key Privacy Commitments

Zero selling or monetization of customer telemetry
Dual-Channel call recording encryption (AES-256)
TLS 1.3 / SRTP media and signaling transit security
Full GDPR, CCPA, TCPA & Ofcom compliance

1. Information We Collect

When you use the TelTalker platform, we collect information necessary to provision virtual numbers, authenticate organizational accounts, process voice calls through priority routing trees, and satisfy telecom regulatory verification requirements.

A. Account & KYC Verification Data: Company legal entity name, corporate registration number (e.g., ACRA/EIN/Company Number), director identity documentation, authorized contact email, physical corporate address, and billing details.

B. Call Detail Records (CDRs) & Telemetry: Inbound caller ANI (phone number), dialed Virtual DID Number, destination forwarding number/SIP endpoint, call setup timestamp, ring time, duration in seconds, disconnection release cause codes, and routing decision trace logs.

C. Voice Recordings & Audio Prompts: Custom audio IVR recordings uploaded by tenants and optional dual-channel stereo recordings generated during live call diversion sessions.

2. How We Utilize Telephony Data

Data collected by TelTalker is exclusively used to operate, optimize, and secure voice communications:

Executing real-time routing algorithms according to tenant-configured weightage, TOD scheduling, and channel concurrency limits.
Provisioning and managing live Virtual DID Numbers via carrier partner APIs (such as Twilio Voice).
Detecting fraudulent call generation, TCPA non-compliant dialers, and automated robocall loops.
Providing transparent Call Detail Records, downloadable stereo recordings, and invoice billing ledgers.
Fulfilling legal requests under telecom intercept and regulatory mandates (FCC, Ofcom, IMDA, TRAI).

3. Call Audio Recording & Encryption Standards

TelTalker records call sessions in dual-channel stereo format (Caller on the Left Channel, Destination Agent on the Right Channel) when enabled in campaign settings.

Encryption in Transit

All SIP signaling is encrypted using TLS 1.3, and voice media streams are protected with Secure Real-time Transport Protocol (SRTP).

Encryption at Rest

Audio recordings and CDR archives stored in cloud storage vaults are encrypted using industry-standard AES-256 keys.

By default, call recordings are retained for 90 days unless a custom retention policy is configured in the tenant administration dashboard. Tenants maintain full ownership and can delete recordings at any time.

4. Third-Party Subprocessors & Carrier Interconnects

To deliver global phone numbers and voice termination, we partner with audited Tier-1 telecom providers:

Entity	Service Provided	Jurisdiction
Twilio Inc.	Virtual DID Number Inventory & Voice Webhook Ingress	United States / Global
Tier-1 PSTN Transit Carriers	E.164 Global Call Termination & DID Allocation	US, UK, SG, AU, EU
AWS / Google Cloud Storage	Encrypted Object Vaults for Dual-Channel WAV Recordings	Multi-Region Redundant

5. Your Data Rights (GDPR & CCPA)

Under applicable data protection laws, authorized account representatives have the right to:

Request an export of all stored Call Detail Records, registration files, and invoices in standard JSON/CSV format.
Request permanent deletion of customer audio prompts and call recording archives.
Update or correct legal entity contact details and KYC documentation.
Opt out of non-essential product communications.

6. Data Protection Officer (DPO) Contact

If you have inquiries regarding our data handling practices or wish to submit a data protection request, contact our Data Privacy & Compliance Office:

Email: privacy@teltalker.com / compliance@teltalker.com

Attention: Office of the Data Protection Officer

Address: TelTalker Telephony Technologies Pte Ltd • Compliance Directorate